Formal Complaint

I am writing this complaint letter to express my apologies for the late response. The reason for the lateness is that I was not well, therefore I could not write to you earlier. However, I would like to note and clarify the following;

1. first, it seems that you forgot to inform me when to come and collect the original statement which is in your possession. Concerning the statement, it is important to note that, it requires some correction and that you are kindly advised not to take any information or make any notes from it.A copy of this statement was sent to you by email on 23 July, attached with a letter, which you confirmed as received in your office on 26 July.
2. Secondly, it is important to take note that you were paid £ as agreed in our contract. Since you did not start the job which you were instructed and which you agree to do, the remaining amount was not paid.
3. Regarding my recordings, it is also important to note that it’s not something to make you feel embarrassed. Unfortunately, I regret that I did let you know that I will be recording.   I understand that you agreed with the recording, and you never raised any issue concerning the recordings. Mostly,I use records for my personal reasons only, while respecting my client’s privacytoanalyzewhatwas agreed or promised by clients during our meetings. The records are only meant to be used as evidence in case of violation of the terms of contract or act of negligence. Furthermore,we are aware that you are too using several recording devices in your office which is acceptableand normal inthis current digital era.Therefore, all sorts of recording for all kinds of reasons are normal and legal.
4. I have to be very clear that asking the complaint procedure is not threatening atall,and this is what was agreed in our contract’sterms, therefore you should not take it as a big issue when I am requesting it. To clarify it further, I have requested the complaint procedure after failure to replay to several emails. Additionally, at some point, I felt that you were ignorant/reluctant to my instructions to draft a letter and request a complaint procedure which was the right action in this circumstance.
5. As you know, we agreed that you will take my instructions and make an application for disclosure ofdocuments that you failed even after making several reminders. Besides you were instructed to request my documents from Ersan&Co   which you also failed regardless of several requests.

6.As you explained to me earlier, you spent an enormous amount of time preparing chronology which according to the terms of the contractwas not part of what you were instructed to arrange.Though you made efforts, your chronology was incomplete and a lot of crucialfacts were missing while some facts did not come from my case. Based on my understanding, this happened because you prepared chronology without having the a full file of papers/information and the fact that you negligentlyrejected my instructions to draft a letter and get the full file of documents. It is important to note that the chronology could only be complete and useful after we received responds and files from Ersan&Co. Therefore,this means you might have wasted a lot of time for no reason.Based on the nature of the contract, I do not, therefore, bear any responsibility including financial for your ignorance to take my instructions. With this letter, I have attached copies of the handwritten professional report, Ersan&Co letterwhich confirms that they never received any original statement from the previous solicitor and that you negligently prepared my case without having original documents. Attached also is Mr. Pove’s statement to the police which was given soon after the accident happened, where he clearly described how the accident happened.Regardless of Mr. Povebeing independent, it is important to note that this evidence was supposed to be in your chronology and be the main point to start my case.

7. More than once I approached you with the following points instructed you to start my case;
8. Two handwritten professional reports whichconfirmed that signatures on the witnessstatements were forged. Additionally, details in the forged statement were inconsistent therefore causing me to lose my case,
9. Ersan&Co lodged documents to the court without having originals which you knew very well that it isa severe breach of Civil Procedures Rules,
10. Ercan&co negligently prepared my case including very important facts which theylodged during my case at the County Court. In contrast, this information as you are aware should be lodged at the High Court and this is again a very severe breach of CPR and injustice to me.
11. Ersan&Co failedto lodge all the available evidencewhich they legally have a duty to ensure they act in the best interest of their client.
12. Ersan&co rejected my request to appeal when they very well knew howfailed me and how their fraudulent statements causedinconvenience to me during the trial.
13. Lastly, Ersan&Co failed to avail to the hearing very important witness whosaw how the accident occurred which to me I feel is an injustice.

Mr. Lewis, you demonstrably rejected to take instructions and start my case. Therefore, I would request you to immediately explain to me your reasons for your delay. To prove your negligence and the prolonged delay, I have attached all the emails that you failed to reply and I am looking forward to your response as soon as possible.

It is my wish to see these issues resolved as soon as possible, therefore, kindly feel free to reach me out so that I might understand your situation and be of assistance.

Thank You for your time and I am waiting for your response. Kindly reply within 14 days.